Refund policy

Returns

Room Tonic maintains a 30-day Returns Policy. If more than 30 days have gone by since your purchase, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Bespoke antiques, vintage, and decorative items cannot be returned. Antiques sold by Room Tonic Asian Art are sold as final sales and are covered by our Authenticity Guarantee and our insurance in transit, set out below. Gift cards are non-refundable and cannot be returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned.

Custom orders of any kind are non-refundable and not eligible for return. This includes special orders for furniture such as chairs or coffee tables or even accents such as custom lacquered mirrors, custom made pillows, upholstered items of any kind and other custom ordered furnishings.

To complete your return, we require a receipt or proof of purchase. Please contact us prior to shipping the item so we can instruct you where to send it.

There are certain situations where only partial refunds are granted.

There is a 25% re-stocking fee for any furniture, lighting, or mirror items that are eligible under our Returns Policy

Any item that is not in its original condition, damaged, or missing parts for reasons not due to Room Tonic's error

Any item that is returned more than 30 days after delivery

All shipping and handling fees paid for by Room Tonic on purchased items being returned will be deducted from the approved refund credit. This applies to shipping and handling on items that were purchased with Free Shipping. For instance, if a customer buys a console table for $2,000 with Free Shipping and the actual cost of shipping or freight is $400 paid for by Room Tonic to pick-up the console table at the supplier's warehouse and deliver it to the customer's home, $400 will be deducted from the credit on any approved return. This deduction is in addition to any and all re-stocking fees if applicable. Customer is also responsible for all shipping costs to return items back to Room Tonic. In some cases, Room Tonic may provide a pre-paid shipping label for an approved return. In such cases, the actual cost of that pre-paid shipping label will be deducted from the customer's return credit.

Shipping fees on items that are purchased without Free Shipping are calculated by Shopify based on a number of factors including weight and location of shipping address. Shopify's calculations are very often inaccurate in favor of the customer, because carton dimension information is not available on most items in our online store. As such, a customer might be charged $20 for shipping of a mirror or lamp, but in fact, the actual cost of shipping might be $75 paid by Room Tonic. While the customer enjoys a lower cost of shipping when receiving their purchase, they are fully responsible for all shipping fees for returns including actual shipping costs paid by Room Tonic. Customers are entitled to receive actual shipping cost information from Room Tonic upon request. Customers are encouraged to ask for this information before returning their items.

Authenticity Guarantee (Room Tonic Asian Art)

Room Tonic Asian Art guarantees the description of every antique we sell: the period, date, place of manufacture and maker’s marks stated in Dimensions & Details. The guarantee is given to the original purchaser and lasts for five years from the date of purchase.

If a piece is not as described. If, within those five years, two recognized independent authorities state in writing that the piece is not as we described it, return it to us in the condition in which it was sold. We will refund the price paid for the object. Recognized authorities are:

appraisers who specialize in Asian art, are accredited or certified members of the American Society of Appraisers (ASA), the Appraisers Association of America (AAA) or the International Society of Appraisers (ISA), and follow the Uniform Standards of Professional Appraisal Practice (USPAP);
published scholars and researchers in the field;
museum curators.

Opinions from auction houses or their specialists do not qualify.

How we describe each piece. Our descriptions follow a clear scale, and we guarantee each piece at the level at which we describe it:

Mark and Period: the mark is genuine and of the stated reign.
Period: made in the stated period.
Style of Period: made later, in the manner of an earlier period.
In the Style Of: a later copy or interpretation.

What the guarantee does not cover.

Condition notes, which are our honest observations rather than a professional restoration report.
Exact dating within a stated date range.
Opinions that change because of scientific methods unavailable or not generally accepted when the piece was sold.
Taxes, shipping, insurance, appraisal and other fees or charges.

To make a claim, contact us within the five years with the two written opinions. We will arrange the return.

Questions about a piece? Call us at (781) 631-5555 before you buy.

Room Tonic Asian Art: Damage in Transit and Final Sale

All sales of Room Tonic Asian Art are final. We accept a return only if a piece arrives damaged, as set out here, or under our Authenticity Guarantee above.

If your piece arrives damaged. Tell us within three (3) business days of delivery. Before you unpack it any further, take photos of the outside of the box and of the piece in its inner packaging; we need these photos to file the insurance claim. Depending on the damage, we may ask you to send the piece back, and we will provide a prepaid return label. Once the claim is filed and you have done everything it requires, we will refund the full price of the piece and the original shipping. Taxes, duties and other charges are not refunded.

Returns of Custom-Made Products

Custom-made and custom ordered items are not eligible to be returned or refunded. Room Tonic reserves the right to refuse any and all requests for product returns. Each request will be handled on a case by case basis and will be initiated with a written Return Merchandise Authorization form (RMA). All authorized returns must be shipped as prepaid freight in the original carton. All authorized returns will be examined and evaluated for repair, replacement, or credit. Damages caused by insufficient packing and, or the sign of usage may result in an additional adjustment to the final credit being issued. Unauthorized returns will be refused.

Damage in Transit (Custom-Made, Made-to-Order and Freight Shipments)

Antiques sold by Room Tonic Asian Art are insured in transit; see Room Tonic Asian Art: Damage in Transit and Final Sale above.

Room Tonic is not responsible for damages or loss incurred in transit. All furniture is inspected and securely packaged before it is shipped. We offer the following suggestions when accepting a shipment:

Do not sign the delivery receipt “clear” without completely inspecting the box for visible damage. If you are not given enough time to thoroughly inspect the contents of the boxes, sign the delivery receipt “pending inspection.

If damage is found, keep all boxes and packing material and contact us immediately to file a damage claim.

If an item is received damaged and the receiver refuses to accept the shipment, Room Tonic or the manufacturer will be responsible for filing the damage claim with the trucking company. The manufacturer will determine if that piece can be repaired or have to be replaced. In the case of custom-made orders, because a finish or fabric will have been applied, the order will remain “open” and cannot be cancelled.

Room Tonic shall not be held liable for any damage, fire or other casualty, accident, strike, government action, embargo, hostilities, or any other causes beyond Room Tonic’s reasonable control.

Claims (Custom-Made, Made-to-Order and Freight Shipments)

Any claim for repair or replacement must be presented in writing to Room Tonic within ten (10) days of receipt of your order. Any expense incurred in the shipment of said goods will not be the responsibility of Room Tonic or the manufacturer. Room Tonic’s liability shall be limited to stated invoice price of any defective goods and shall in no event include profits or lost profits. All replacement orders for freight-damaged merchandise must be accompanied by a completed carrier inspection report.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at (781) 631-5555 or by email at customerservice@roomtonic.com.

Sale items (if applicable)

Only regular priced items may be refunded. Sale items are non-refundable.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@roomtonic.com and send your item to: Room Tonic, 22B Atlantic Avenue, Marblehead MA 01945, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping of Returns (Custom-Made, Made-to-Order and Freight Shipments)

To return your product, you should contact us first. Depending on warranties and other factors, we may elect to have you ship your product directly to the manufacturer, or we may ask that you ship it to us at one of our warehouse locations

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Shipping of Customer Owned Material (COM)

Custom-made manufacturers have varying procedures for how they want to receive COM. In many cases, you will be expected to ship your fabric prepaid and clearly side marked with a product style number. Room Tonic accepts no liability for incidental or consequential damages.